VENMO CONCEPT
Venmo, without borders
Venmo’s users are already global. Venmo isn’t, yet. The difference between what you send and what they receive should never be a surprise.
**Infrastructure, compliance, and regulatory requirements are assumed to be in place.
Outcomes
→
Received amount became the priority
→
Full cost understood before authorization
→
No abandonment due to cost confusion
**Based on two rounds of moderated usability testing with 10 participants - designers, engineers, business professionals, and international users across diverse backgrounds.
“If Venmo worked like this abroad, I’d stop using everything else. This just makes sense.”
Usability tester,
Product Designer
Same experience, any currency
No surprises before you confirm
THE INTERNATIONAL PAY FLOW
Every step, accounted for
Two numbers, one transaction
Senders anchor on what they’re entering, not what lands on the other side.
Sent: €1,050
vs.
Received: €1,025
Sent
≠
Received
Six steps, no surprises
Six steps. Two moments where the experience diverges from domestic.
1
Tap pay/request
2
Select recipient
3
Select pay
4
Enter amount
5
Review & confirm
6
Pay now
Rates are shownbefore amountis entered
Rates are shownbefore amountis entered
How we got there
What’s your intent?
Request or Pay
Decided before the flow begins
Request
Pay
Domestic
vs.
International
Before
Two competing actions
After
One clear intent
Shift the reference point
The received amount leads.
Domestic
vs.
International
Before
Sent amount leads
After
Received amount leads
Full visibility before authorization
The mid-market rate.No markups, no guessing.
Every fee, broken down.
Next case study
-->
AXIS
Turning exploration into clarity
→
88% adoption rate
→
42% increase in engagement
→
All users discovered unexpected resources
Mobile design
End-to-end experience
View case study
VENMO CONCEPT
Venmo, without borders
Venmo’s users are already global. Venmo isn’t, yet. The difference between what you send and what they receive should never be a surprise.
**Infrastructure, compliance, and regulatory requirements are assumed to be in place.
Outcomes
→
Received amount became the priority
→
Full cost understood before authorization
→
No abandonment due to cost confusion
**Based on two rounds of moderated usability testing with 10 participants - designers, engineers, business professionals, and international users across diverse backgrounds.
“If Venmo worked like this abroad, I’d stop using everything else. This just makes sense.”
Usability tester,
Product Designer
Same experience, any currency
No surprises before you confirm
THE INTERNATIONAL PAY FLOW
Every step, accounted for
Two numbers, one transaction
Senders anchor on what they’re entering, not what lands on the other side.
Sent: €1,050
vs.
Received: €1,025
Sent
≠
Received
Six steps, no surprises
Six steps. Two moments where the experience diverges from domestic.
1
Tap pay/request
2
Select recipient
3
Select pay
4
Enter amount
5
Review & confirm
6
Pay now
Rates are shownbefore amountis entered
Rates are shownbefore amountis entered
How we got there
What’s your intent?
Request or Pay
Decided before the flow begins
Request
Pay
Domestic
vs.
International
Before
Two competing actions
After
One clear intent
Shift the reference point
The received amount leads.
Domestic
vs.
International
Before
Sent amount leads
After
Received amount leads
Full visibility before authorization
The mid-market rate.No markups, no guessing.
Every fee, broken down.
Next case study
-->
AXIS
Turning explorationinto clarity
→
88% adoption rate
→
42% increase in engagement
→
All users discovered unexpected resources
Mobile design
End-to-end experience
View case study
VENMO CONCEPT
Venmo, without borders
Venmo’s users are already global. Venmo isn’t, yet. The difference between what you send and what they receive should never be a surprise.
**Infrastructure, compliance, and regulatory requirements are assumed to be in place.
Outcomes
→
Received amount became the priority
→
Full cost understood before authorization
→
No abandonment due to cost confusion
**Based on two rounds of moderated usability testing with 10 participants - designers, engineers, business professionals, and international users across diverse backgrounds.
“If Venmo worked like this abroad, I’d stop using everything else. This just makes sense.”
Usability tester,
Product Designer
Same experience, any currency
No surprises before you confirm
THE INTERNATIONAL PAY FLOW
Every step, accounted for
Two numbers, one transaction
Senders anchor on what they’re entering, not what lands on the other side.
Sent: €1,050
vs.
Received: €1,025
Sent
≠
Received
Six steps, no surprises
Six steps. Two moments where the experience diverges from domestic.
1
Tap pay/request
2
Select recipient
3
Select pay
4
Enter amount
5
Review & confirm
6
Pay now
Rates are shownbefore amountis entered
Rates are shownbefore amountis entered
How we got there
What’s your intent?
Request or Pay
Decided before the flow begins
Request
Pay
Domestic
vs.
International
Before
Two competing actions
After
One clear intent
Shift the reference point
The received amount leads.
Domestic
vs.
International
Before
Sent amount leads
After
Received amount leads
Full visibility before authorization
The mid-market rate.No markups, no guessing.
Every fee, broken down.
Next case study
-->
AXIS
Turning explorationinto clarity
→
88% adoption rate
→
42% increase in engagement
→
All users discovered unexpected resources
Mobile design
End-to-end experience
View case study